Are you excited to work at the forefront of progressive technology? Do you like meeting new people, solving problems, and helping find ways to improve their programs? If you’re self-motivated, outgoing, and thrive in the challenges and dynamism that come with working in a start-up environment, then this role will suit you.
Are you excited to work directly with customers at the forefront of progressive technology? Do you like understanding needs, solving issues, and building the relationships that lead to a customer’s success? If you’re self-motivated, outgoing, and thrive in the challenges and dynamism that come with working in a start-up environment, then this role will suit you.
We are seeking a Customer Account Specialist to join our team located in the heart of San Francisco’s South of Market district. The role will help train, assist, and support our rapidly growing customer base, including working directly with some of the largest Democratic campaigns, labor unions, advocacy, and commercial organizations in America and internationally.
The role reports to the Director of Business Development. The position is full- time and is available immediately.
More information available at www.organizer.com. Organize Effortlessly - Organizer.com
Manage customer relations, including answering calls and serving as primary point of contact between customers and Organizer
Deliver customer training on Organizer’s mobile application and web management interface
Work with the Business Development team to develop and implement improved client onboarding processes, including updated training materials and support documentation
Assist customers with cleaning, manipulating and uploading data
Track support tickets and work with Engineering team to resolve any
Collect regular customer feedback and provide comments to both Product
and Business Development teams for future product developments
Update social media platforms (Facebook, Twitter, LinkedIn, Google+)
with engaging content relevant to our customers
Skills & Requirements:
• Strong interpersonal and written communication skills, experience managing multiple external relationships simultaneously
A community solar project in North Carolina was recently rejected amid fears of possible carcinogenic properties, overuse of sunlight, and effects on property prices. What this demonstrates is a broader need for community solar providers to engage communities with more effective education efforts before moving forward with plans.
The market for solar energy is growing quickly as more consumers take control of their green energy futures. But the number of solar energy companies looking to capitalize on this is growing too. Given this, aspiring solar energy magnates can’t rely only on a market of customers who are already showing interest. The most successful companies are instead focusing on activating new green energy markets. The secret to this, however, isn’t always large-scale digital or print marketing campaigns. While it may seem counterintuitive, many solar companies are returning to door to door sales as the best method of reaching customers. But why is activating markets through door to door outreach so effective?
One of the biggest benefits of using a door to door sales structure is the opportunity to build personal connections with leads to increase conversion rates. But simply appearing in person isn’t enough to make a lead feel connected enough to trust your salespeople—and your product. Try the following tips for going that extra mile to build trusting relationships with leads.
Employees who know their performance is being monitored tend to be more productive. By ensuring that individual as well as team metrics are tracked, your company can incentivize each member of your outside sales team to take ownership over their work and perform better.
As in all sales pitches, there are a few arguments that come up time and time again. When canvassing, being prepared to respond to some of the most common objections to solar not only prepares canvassers to win over their customer’s minds: a confident, convincing solution will win over the heart of even the most hesitant potential customers.
Customer feedback is an essential piece of any sales operation. It helps companies tailor their programs to meet the needs of each client more thoroughly and to resolve issues that are affecting their conversion rates. But while most companies understand the importance of feedback in general, few understand how to get the most honest and actionable feedback from each customer.
Research suggests that you have seven seconds to make a first impression. In door to door sales, this means that in the first seven seconds of meeting a new potential lead, the customer will decide whether they are hearing your pitch, or closing the door. This gives salespeople only a short window to capitalize on the potential to win a new lead. By engaging the right strategies, though, door to door sales operations can maximize their lead generation rate.
Having a pitch plan is an important element of keeping a sales team organized, but scripting your conversations may be holding your sales team back. Sales scripts limit the degree of engagement the salesperson can have with the customer and make purchasing a product a much more burdensome process for the customer. Using a pitch frame is a more modern option that allows a manager to lay out the questions the salesperson should ask and the major points they need to emphasize while placing the freedom to shape the conversation in the hands of the salespeople.